The “Salutary Science of Hierarchiology”

Managing the “Peter Principle” – Developing Key Leadership & Management Skills

by  Andrew Cooke, Growth & Profit Solutions

What are the risks of poor leaders, what are the key skills and capabilities a good leader needs to have, and how can you do this?

Introduction

Effective leadership requires a blend of skills – commercial, relational, managerial and cognitive.  However, many organisations suffer from having leaders who lack these skills in full or part.  Often such leaders are victims of the “Peter Principle”.  It was formulated by Dr. Laurence J. Peter and Raymond Hull in their 1969 book The Peter Principle, a humorous treatise, which also introduced the “salutary science of hierarchiology.”

In summary, the Peter Principle assumes that people are promoted because they are competent, and that the tasks higher up in the hierarchy require skills or talents they do not possess. It concludes that due to this, a competent employee will eventually be promoted to, and remain at, a position at which he or she is incompetent.

An alternative version of this is the “Dilbert Principle”, a 1990s satirical observation by Dilbert cartoonist Scott Adams which, by contrast, assumes that hierarchy just serves as a means for removing the incompetent to “higher” positions where they will be unable to cause damage to the workflow, assuming that the upper echelons of an organization have little relevance to its actual production, and that the majority of real, productive work in a company is done by people lower in the power ladder.  This is beautifully illustrated here and below.

The Dilbert Principle - Leadership

What We Need From Leaders

Whichever principle you subscribe to there is an underlying theme – leaders who lack the necessary skills, experience and insights can cause considerable damage to the business. This can happen even if the leader is acting in what he or she believes is the business’ best interests.

Leaders need to be able to listen and respond, be flexible, adaptive, and be able to develop innovative solutions whilst handling multiple and conflicting priorities.  The speed and complexity of business is becoming faster as is the rate of change in the business environment.  This means that important and significant decisions have to be made quickly, often with incomplete information, which can carry significant risks.  Leaders need to be able to handle this and more, they cannot rely on the skills that got them to their current position to keep them there – they need to grow themselves and develop new skills and capabilities on a continual basis.

From this it is clear that leaders and managers need a broad general management development that focuses on commercial, relational, managerial and cognitive capabilities. We need to ask some tough questions about how our organization is training its leaders and managers to develop these vital elements. Those responsible for commissioning, designing and/or delivering leadership and management training must ensure that programs move beyond task-related knowledge and skills and emphasize a fuller range of general management competencies that are needed to manage increasingly complex markets and business relationships.

Critical Leadership & Managerial Skills & Capabilities

We have identified four categories of skills and capabilities that leaders and managers need in this new environment: Commercial, Relational, Managerial, and Cognitive.  These comprise of 10 specific yet integrated skill sets that exist.  These are listed and detailed below:

Summary of Business Development Skills & Capabilities

Commercial Skills & Capabilities Financial Insight
Business Acumen
Customer Insight
Relational Skills & Capabilities Managing Relationships
Inspiring Trust
Managerial Skills & Capabilities People Management Skills
Openness to Change & Adaptability
Influencing Skills
Cognitive Skills & Capabilities Innovative Problem-Solving
Ability to Identify Opportunities

Commercial Skills & Capabilities

Financial Insight

This includes understanding the implications of the proposed work for the company – revenue, margins, profitability, cash flows and risks associated with the work and the associated opportunity costs.  It also includes the ability to forecast and analyse client work, budgeting and prioritizing the work accordingly. The leader needs to be able to identify, uncover and anticipate the financial aspects of current and proposed work in terms of being able to assess the costs associated with the status quo, the benefits and associated value of the work, and its impact and implications on the achieving key financial metrics and objectives.

Business Acumen

This is the ability to understand the implications of the technical/specialist work and how it applies to the client’s business at both the level of the work being done, and how it impacts other areas of the business and the business as a whole.  This includes being able to translate technical outcomes and benefits to those of the business, and to align them with the business’ objectives and goals and those of the economic buyer(s) within the client (the individual(s) who have the authority and budget for the work and who have a vested interest and responsibility for the outcomes of the work).

Customer Insight

The ability to understand the client and to adopt their perspective, ensuring that current and proposed work is aligned with the clients’ needs and requirements.  This includes having a good understanding of the client’s company, industry, competition and key trends.  This allows the company to orientate its positioning and work around the client, and ensure that the outcomes are aligned with the client’s needs.  This ensures the company is not focused what it does, but it focused on the outcomes the client needs (these are often not what the client wants).

Relational Skills & Capabilities

Managing Relationships

In complex business situations there is a need to be able to manage multi-level, multi-functional relationships to uncover, identify, develop and manage business opportunities.  Externally, the company needs to identify and address the economic buyer, key decision-makers and influencers and to understand their respective roles, interactions and what they need to progress the relationship, and how to build it according to their personal preferences. There is a need to ensure that the right people with the right technical and commercial skills are matched appropriately with their peers in the client’s organisation to ensure a proper communication flow, and for the company to integrate itself into the client organisation at multiple levels.  Furthermore, how to manage and influence stakeholders is key.

Inspiring Trust

Trust is the essential component to being able to uncover and win opportunities with clients, as well as maintaining and developing key stakeholder relationships.  This takes time and effort, and requires creating rapport, understanding and establishing common areas of interest where the individuals in the company can demonstrate and prove themselves as helpful, relevant and of use.

Managerial Skills & Capabilities

People Management Skills

Much of business-to-business selling is done via teams and cross-functionality.  There is a need to manage the demands on the company in internally managing the resources and people required in winning client business, and the ability to handle people and deal with conflict in doing so. Business is based on relationships, and the ability to both manage the people and the associated relationships is important.

Openness to Change & Adaptability

Businesses are subject to change at an accelerating rate.  This requires the company to be able to adapt and meet these changes to survive and thrive, and to maintain focus and direction as priorities change and create conflicts.  Leaders and managers need to anticipate and to facilitate this. Similarly, the company also has to manage the effect of changes within the client’s organisation (e.g. new key people joining, existing contacts leaving etc) and in its markets and industry (e.g. deferment of projects with a fall in market demand).  This requires leaders to be able to take a holistic view of the company’s opportunities and understanding how and when to address changes or anticipated changes.

Influencing Skills

Complex sales in the business-to-business environment frequently involve working with personnel from the client and third parties over whom the company has no formal authority or control.  The ability to influence and negotiate with such people, as well as with people within the company, is key to dealing with changes and driving successful client outcomes.

Cognitive Skills & Capabilities

Innovative Problem-Solving

More work is won by companies who think in terms of developing a solution to an emerging client problem.  Being able to uncover and anticipate problems, whilst creating an innovative solution which creates real value for the client, whilst avoiding the risks of the status quo, differentiates the company and drives business opportunities.  Being able to put structure to this approach, without compromising the level of innovation, and to leverage this throughout the company’s different departments and other clients provides growth opportunities.  Leaders need to create, build and sustain the environment to foster and develop this.

Ability to Identify Opportunities

With rapid change occurring so there are a plethora of opportunities that can be identified and exploited.  Many more can be identified working in conjunction with the clients.  Being able to identify, capture and prioritize these opportunities in conjunction with innovative problem-solving and excellence in managing relationships and people will strengthen the business.  Leaders need to identify such opportunities, prioritize them and resource them properly to ensure there is the optimal opportunity for success.

Next Steps

Applying the business development diagnostic across the four areas of Commercial, Relational, Managerial, and Cognitive is the start of the process which comprises of three steps.  These include:

1. Understand Your Organisation’s Business Development Skills & Capabilities

Understanding the importance and interdependencies of these 4 areas, and how your organisation’s leaders and managers overall rate in each of the 10 skills and competencies, is the first step to understand what foundation you have to build from and to allow you to address the gaps.

2.  Focus on Developing & Implementing the Required Skills

Once we have determined this we need to prioritise how we leverage and develop this skill base, and to determine which priorities to address first in achieving our business goals and desired outcomes. On-going assistance with actual business development opportunities helps to drive this, and improve both the skill level and understanding.

3. Maintain, Review and Improve

Creating an on-going process of continuous improvement in the area of business development, and extending the skills throughout the organisation helps to deliver better and more sustainable results.  Enabling those who have developed their leadership and management skills to achieve mastery is done by having them coach and mentor others in this area.  This helps to create a common approach to business development, establishes best practices across the organisation, and shared insights and experience.

What has been your experience of this? What issues have you had, and how have you resolved them?  How would you like to raise the performance of your managers and leaders?  Share your ideas, insights and experience here – someone, somewhere has resolved the problems you face, just as you have resolved ones that others face.

Share the knowledge, share the wealth!

To find out how Growth & Profit Solutions can help you in developing your leaders and their critical leadership and managerial skills please contact us as below.

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Why What Got You Here Won’t Get You There!

Why what got you here won’t get you there!

Are any of these scenarios familiar to you?

  • You’ve been recently promoted.
  • You’re in the same job you were in a year ago, but the scope is a lot bigger today than it was then.
  • You’re working in an organization where the performance bar has been raised dramatically.
  • You’re operating in a constantly changing competitive environment.

I expect you are in a position where you could easily pick two, three or four of these options.  The question is, what do they have in common?  The answer is that you are in a different situation in which you need to get different results. You can no longer do what you always did to get what you always got. In short, you need to change.

The problem with change is that we don’t always like to or want to change. Also, if we have been successful in the past then it can be difficult to change our behavior as we believe it is our past behavior that has made us successful. However, these same behaviors can now be an impediment to us with our being successful in spite of our behavior rather than because of our behavior.

In dealing with this are two things to identify:

  • What behaviors do you need to stop?
  • What behaviors do you need to change to be a more effective leader?

In doing this you cannot depend on your own intuition.  An interesting piece of research found that leaders, when comparing themselves to their peers, consistently over-rated their contribution with 80% of all leaders surveyed seeing themselves in the top 20% of performers, and 70% seeing themselves in the top 10% of all performers.  To get a realistic understanding of what you need to improve on as a leader you need to objective input from your stakeholders. These are the people who are involved with you and impacted by your behavior – your boss, your peers and your reports.

To find out more how you can do this email Andrew Cooke and find out more about the Marshall Goldsmith Stakeholder Centred Coaching process for executive coaches and successful leaders.

To view or download a PDF version of this blog click here

Share your thoughts and ideas here, or email me at andrew.cooke@business-gps.com.au

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3 Ways to Help Change the Perceptions of Others

Perceptions of Business Growth – What is REALLY happening?

by  Andrew Cooke, Growth & Profit Solutions

Is your business growing or not? Do you share the same view as your staff, your manager or your leaders?  How do you know if you do?  This article highlights the differences that exist, examines why they exist, and suggests ways to create a common understanding of the business’ growth potential and opportunity.

ImageA recent Australian study by Leadership Management Australia (June 2012) of over 2000 participants including Leaders, Managers and Non-Managerial Employees highlighted a major problem and disconnect facing business.  The perception as to whether their businesses were growing or not.

The Non-Managerial Employees firmly believed that their businesses were growing (71%) whereas Leaders and Managers have a considerably different outlook – with the belief that growth is declining. Only 47% of Leaders perceived their businesses as growing and 45% of Managers.  So what does this mean for business in dealing with the future?

An individual’s perception of a situation is their reality, no matter what you think.  It is how they ascribe meaning to a situation and is based on their beliefs, feelings, ideas and experience.  As such we are looking at how to overcome a clear difference of opinion and belief. Failure to do so can cause major problems between these groups.

So what can we do?

Firstly, the differences may be due to the time-scale that the respective groups look at the work of the business – employees focusing more on the immediate and short-term, managers for the mid- and short-term, and leaders for the mid- and long-term.  The longer the time-scale that you are working to the greater the level of uncertainty that you need to incorporate into your forecasts and plans.  We need to understand this.

Uncertainty comes from a variety of sources.  Externally to Australia there is growing uncertainty in relation to economic, environmental and even political conditions in a number of countries, whose ripples are being felt on Australia’s shores.  Within Australia there are internal uncertainties including the carbon tax and the mining tax which is exacerbated by a government suffering in the polls.

Secondly, employees need to understand the perspective of managers and leaders.  To do this the leaders and managers need to clearly and consistently communicate what the issues, opportunities and risks are and in doing so create trust.

Trust creates high-performing organisations (HPOs) and helps the business to achieve high revenues, profits and market share than low-performing organisations where trust is low.  These HPOs are also more effective at accomplishing their goals in critical areas including customer loyalty and retention; achieving predictable results; business agility and practicing innovation and creativity.

Thirdly, the business needs to actively engage employees in coping and dealing with these changes and engendering trust.  Key to this is establishing clear priorities and being able to cascade them to people so that they are meaningful, relevant and measurable; and building these priorities into their work creates alignment, traction and results.

To enable the business to grow requires more than leadership and good management.  It requires good communication, developing trust across and throughout the business, and the establishment of a commonly shared and understood perception of the business and its future growth. Creating this enables the business, holistically and at all levels, to engage proactively and develop opportunities and options for business growth.

Do you know how perceptions vary across your business and why?  What perception do you want to create for your business and how will you do it?  Share your ideas, experiences and examples of what has worked and what has not – ask your questions and let’s see what answers we can come up with.

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How to Find & Challenge Assumptions

How to benefit from making mistakes and challenging your assumptions.

by  Andrew Cooke, Growth & Profit Solutions

Make Mistakes

A common view is that failure is a bad thing.  It implies a lack of success, personal weakness and it makes you vulnerable.  None of these things are comfortable, enjoyable or desired and, as such, failure is to be avoided.

The problem with this is that the only way you can learn and grow is to fail.  It is a natural part of our way of life.  How many parents proudly remember their baby standing up for the first time, and walking without falling down?  Exactly, it doesn’t happen.  Yet we insist that as we get older so we must always know better, and so we must not fail or be seen to fail.

So let’s plan to fail.  Plan to fail by making deliberate mistakes.

If we are looking to make deliberate mistakes we are better prepared for the eventuality than if we make a mistake unexpectedly.  By looking to make a deliberate mistake you are immediately putting yourself in a mindset of testing, learning and developing.  If you make an unexpected mistake you are more focused on avoiding making the same mistake than learning from it.  One way helps you grow, develop and to focus on the upside; the other can make you more insular, reactive and focused on the downside.

“Consider the Opposite”

Psychologists use this technique, “consider the opposite”, to stop ourselves from drawing premature conclusions and, instead, ponder whether we might be misinterpreting the evidence. For example, “I think my partner is selfish–but, wait, maybe I’m just ignoring all the times he’s looking out for me.” Or, at work: “I think my colleague is being rude and abrupt–but what if he’s not being abrupt and is just trying to respect my time?

If there is such a potential upside to making decisions, then why not take control of the process and try to deliberately make mistakes which can learn or benefit from?  In their recent book, Decisive, Chip and Dan Heath tell the story of a company called DSI–Decision Strategies International, a management consulting firm.

The CEO at DSI, Paul Schoemaker wanted his colleagues to help him plan and execute a deliberate mistake, as a way of testing their assumptions about DSI’s business.

They approached this in 5 steps:

  1. Challenge the Conventional Wisdom – they listed the 10 key assumptions underlying their business.  Conventional wisdom is rarely articulated and even more rarely questioned.
  2. Identify Low Confidence & High Payoff Alternatives – they identified and focused on the three assumptions that they were least confident about and that, if proven wrong
  3. Select the option with the having the highest potential of benefiting from a strategy of deliberate mistakes.
  4. Plan to make the mistake
  5. Review results and identify results asking:

What was the difference between what we expected and what we got?

What changed or happened for this result to occur?

How can we replicate this or avoid this outcome?

What are the key leanings from this?

How should our underlying assumption be changed, modified or removed?

The three assumptions that DSI came up with were:

  1. Young MBAs don’t work well for us. We need experienced consultants on the team.
  2. The firm can be successfully run by a president who is not a major billing senior consultant.
  3. It is not worthwhile to respond to RFPs. Clients who use RFPs are usually price shopping or are going through the motions to justify a choice they have already made. (RFPs are requests for proposals. Customers send out RFPs to attract vendors to bid on their business.)

A further round of assessment led them to select number 3 as the one in which they had the least confidence, and which could have the greatest payoff. Now they were ready to make their mistake.

The firm’s policy had been never to respond to an RFP, but they resolved to respond to the next one that came over the transom, which, as it happened, came from a regional electric utility. The DSI team submitted a proposal with a budget of about $200,000, a price that reflected their normal fees but that they suspected would be well out of the client’s league. Schoemaker said, “To our surprise, the electric utility invited our firm to visit with the CEO and the senior management team to explore not only the project in question but others as well.”

Eventually, DIS earned over $1 million in fees from the client. Not bad for making a mistake.

But let’s be clear here, most of your “deliberate mistakes” will fail, and in the fact that failure should be encouraging because it means you’ve been making the right assumptions all along. Beyond the mistake itself, the willingness to test your assumptions has its own value. It signals to your colleagues that your work will be conducted based on evidence, not folklore or politics.

So where are you looking to make a mistake?

Excerpted from Decisive: How to Make Better Choices in Life and Work by Chip Heath and Dan Heath. Copyright 2013 by Chip Heath and Dan Heath. Published by arrangement with Crown Business, a division of Randomhouse, Inc.

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How to Improve Productivity Quickly

Raise Productivity – Build on Your Strengths, Not Your Weaknesses

by  Andrew Cooke, Growth & Profit Solutions

Raising ProductivityToo often in business we focus on our business’ and staff’s weaknesses.  The reasoning is that by addressing our weaknesses we can improve.  This is a fallacy.  The only way that you can improve and raise performance on a sustainable basis is by building on your strengths.

Let’s look at it diagrammatically.

 

Building on Weaknesses

In this first chart we are looking to address a weakness.  This weakness means that we are currently performing below the level of performance that is expected.  We spend time, effort, resources and money on this and we raise the level of performance – but only to the expected level of performance.  The risk here is that, despite your best efforts, this may not be sustainable as once the pressure is off the individuals they may revert to their old habits

Building on Strengths

In this second chart we are looking to build on and leverage a strength.  Currently we are operating the level of performance that is expected.  We spend time, effort, resources and money on building  this and we raise the level of performance – to a level of performance significantly above that which is expected.  As this is a strength, and a good habit that is in place, it is likely that this improvement will be sustainable – even when the pressure is off the individuals.  Here people are working smarter, not harder, in a way that is aligned with what they do well making it on-going.

The Implications

So what does this mean for us as leaders and managers?

Firstly, invest more effort, time and resources in developing your best people – not your mediocre people.

Secondly, and this many seems counter-intuitive,  but it pays to assign the best workers to the best bosses because that strategy results in the largest productivity gains.

For example, if 75% of your business’ value/productivity comes from 25% of the workforce then getting a 10% improvement from your top 25% means you’ve increased organizational value creation by 7.5%. Not bad. Your remaining 75% would have to boost their collective productivity by 30% — triple the top performer’s rate — to match that 7.5% net increase.

What’s the better and more rational bet? That top management can get a 10% spike from their top people? Or that they can get the demonstrably less talented, less capable, less productive three-quarters of their enterprise to dramatically increase their value outputs by almost a third? Which group would you invest in? I know where I’d put my money.

So What Do You Do?

Firstly, leverage your business and key performers’ strengths and make it into a virtuous cycle.  Secondly, don’t ignore the weaknesses – but remember it shouldn’t be the squeaky wheel that gets the oil and the attention.  You have limited resources; use them to the best effect.  Thirdly, look at how you can remove the weaknesses – either by changing people to roles where they are better suited, training (if it can produce sustainable improvement and after investments in your areas of strength), or removing them (take out the dead wood and non-performers).

A recent piece of research entitled The Value of Bosses from the National Bureau of Economic Research empirically argued (unsurprisingly) that bosses matter. Better bosses generate better results. Underlying this were two findings:

  1. That the most significant impact bosses had didn’t come from their motivational skills, but from teaching workers how to be more productive, i.e. capability building. That’s important.  Research showed that replacing a supervisor from the bottom 10% of the pool with one from the top 10%  increases output about as much as adding a 10th worker to a nine-worker team. Not only that, but about two-thirds of the productivity boost from working under a good supervisor persists even after the worker switches bosses.
  2. The second finding is that the most efficient structure is to assign the best workers to the best bosses rather than have the best bosses bring the weakest workers up to speed.

So to raise productivity on a sustainable basis build on your staff’s strengths, in doing this the business’ leaders and managers need to be able to teach their teams how to become more productive, and to cascade this skill and associated capabilities throughout the business.

What are you doing to enable your leaders and managers to practically develop these skills, so that they can develop them in others?  For ideas, insights and any questions please email me or comment here.

Share your knowledge, share the wealth!

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5 Keys for Self-Influence

Leadership is influence” – John Maxwell

by Andrew Cooke, Growth & Profit Solutions

Be the Change You Want to See

The difference between management and leadership is best described as management is about handling complexity, whereas leadership is about handling change.  Change is about successful influence, and influence is a personal skill that can be developed and grown.

People often don’t think of themselves as influencers because they fail to see that the common thread running through the triumphs and tragedies of our lives is our ability to exert influence.  It is the lack of our being good at exerting influence that causes us a great deal of grief, people tend to be better copers than influencers by choice.

Leadership is about influence.  When we influence others, we are leading them.  When we influence ourselves, we are self-leading.  That brings up the question, “What are the thoughts, behaviours and strategies that help us exert influence over ourselves?

5 Keys to Self-Influence

1.       Make peace with the uncontrollable. Figure out the things you can change, and then change them.  If you can’t change something, then learn to live with it.  This means changing your attitude about the uncontrollable.

“Give me the serenity to accept the things that you cannot change, the courage to change the things I can, and the wisdom to know the difference”.

You learn to live with it by making peace with it.  I’ve discovered – repeatedly – that worrying about something is not a good problem-solving technique.  You feel like you’re doing something, but it only makes things worse.  By not worrying, you make space for new thoughts and ideas to enter.

Let go of what you can’t control.  Invest your energy in things you can.  Your attitude is the first place to start.  Which means you must….

2.       Let go of the past. We know nothing is gained by pointing out what others did, or what’s wrong with them.  Yet we do this with ourselves.  Focus on how to make the future better rather than why the past was bad.  We learn from the past, but we don’t live there.  This means you need to…….

3.       Focus on what’s important. Don’t waste physical and emotional energy on the trivial.  This will help to eliminate “vicarious living”- the trap of talking about others rather than discovering how we can make a difference.  There’s a lot of nonsense in our daily discussions, and most of it doesn’t matter.  Is the investment on the topic really worth it?  What’s it worth 10 hours from now?  10 days from now?  10 years from now?  Playing it forward will help you determine its present value.  You can discuss debate, argue and be right, but is it worth it?  Train your mind to use the 10/10/10 approach before you invest time in the discussion.  Instead, why not……

4.       Invest in yourself. This is not an act of selfishness.  If I don’t take care of “me”, I can’t take care of “you.” Investing in me allows me to invest in you. Investing in yourself may mean putting some money, some time, and some energy on the line to contribute to your growth and personal development.  Investing in yourself allows you to invest in others. The more you influence yourself, the more you will influence others.  You cannot give what you don’t have.  One way to do this is to…..

5.       Invite feedback as an opportunity to be transparent. Feedback has positive benefits as you learn new information and skills.  But it also makes you more transparent.  It helps you develop an openness about who you are.  Feedback is not about pleasing others.  It’s an exercise in learning about yourself.  Growing in your personal curiosity and openness is attractive.  This kind of person is trustworthy, optimistic, flexible, poised, and cheerful. Transparency helps produce these traits.  People aren’t attracted to perfection.  They are attracted to transparency.  Feedback expands the boundaries of personal openness.

One of the greatest challenges in life is influencing yourself in a world that’s constantly pressuring you to conform your image to theirs.  It can be immobilizing!  Someone is always richer, prettier, smarter, stronger, younger, wiser, and funnier than you.  The paradox is that the more we influence ourselves to be ourselves, the more people like us.

And we like ourselves more too!

This article is partly based on the article, “5 Ways Smart People Influence Themselves” by Mick Ukleja.

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3 Steps for Taking Responsibility

Take Responsibility to Gain Momentum

Freeing yourself and others to gain traction and action.

by Andrew Cooke, Growth & Profit Solutions

Take Responsibility

How often have you waited for work or input from someone else in order to get your work done, or to actually start the process.  It’s not your fault you are delayed, but what can you do about it?

In short, the answer is to grow up and take the initiative!

We are inculcated into a culture of blame which, in turn we use to abrogate responsibility and for blaming others – this creates a vicious cycle.  Furthermore, we are afraid of taking the initiative in case we fail, and then how will we look to others.  So we stay there, sitting on our hands, not wanting to take the risk of trying and failing, and worried that we might not look good if we do so; and we are happy to do so, because if we don’t move we can’t do anything wrong.  For some reason we assume that because we have not made a decision, then no decision has been made; we forget that no decision is a decision in itself and has its own set of consequences.

Breaking the Cycle – Taking Responsibility

If you want to things to improve, to overcome inertia and to gain momentum then the responsibility for doing so starts with you.  There is no cavalry charging over the hill to rescue you – they are too busy sitting on their own hands.  You have to take action and be the catalyst regardless of your position or role – you are taking on responsibility and accountability for what needs to be done and yourself.

We all want to work with people who are energized, take the initiative and have drive.  Yet we are surprised when they don’t exhibit these qualities – simply because we fail to exemplify it in what we do and how we behave, and people follow our example.

3 Key Actions To Take

To liberate yourself and others do three things:p

  1. Recognize the difference between fault and responsibility – there is a significant difference between them.  As a leader you may be responsible for a situation, even if you are not at fault – the blame is irrelevant and counter-productive. Fault is backward-looking, and responsibility is forward-looking.
  2. Take ownership – this frees us to take action and drive results.
  3. Own the problem and take action – this helps both ourselves and others; we create a virtuous cycle by providing the necessary avatar for others, and help to unblock their blockages.

So what are you going to do and how will you help your people – your reports, your peers and your bosses? The responsibility for this lies with you.

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